EdgeView Service Control Center
The EdgeView Service Control Center (SCC) is a centralized interface to manage EdgeMarc appliances. Its graphical, easy-to-use interface enables centralized monitoring, troubleshooting, and resolution of issues with a service provider's hosted UC and SIP Trunking network. EdgeView SCC assists in rapidly identifying and solving customer issues before they require escalation or an expensive truck roll.
In addition, EdgeView provides zero-touch provisioning for Ribbon EdgeMarc devices. It’s no wonder that Tier 1 Service Providers have over 1/2 million EdgeMarc appliances deployed.
EdgeView SCC provides a complete view for network edge performance monitoring, troubleshooting, and reporting. EdgeView provides greater insights into LAN-side issues and access endpoint diagnostics.
EdgeView SCC visualization is done using dashboards and easy-to-read tools, making it possible to quickly examine trends and determine problem areas and network performance. Administrators can drill down into customer details and metrics for every call.
EdgeView SCC provides visibility to all voice and data traffic and provides alerts/alarms for remote troubleshooting and management. EdgeView SCC supports automated “triggers” that kick off enhanced troubleshooting, allowing a service provider to be notified of issues, providing them a toolset to determine the root cause.
In addition, the EdgeMarc devices retain a “ring buffer” of SIP signaling that can be accessed via EdgeView. This means offers administrators and services teams a repository of packet capture data to look at real-time issues.
Using Auto Provisioning, EdgeView SCC speeds installation and increases the accuracy of EdgeMarc device deployment. Auto provisioning delivers:
• Centralized configuration via redirection of the local EdgeMarc appliance to a central EdgeView
• Installation of a selected firmware level
• Auto download of a custom configuration file, specific to your service offering
Auto provisioning also integrates with market-leading provisioning servers to provide a single pane of glass for customer turn-up.
EdgeView Reporting and Notifications
EdgeView provides real-time data on call quality as well as tools for correcting issues with SIP interoperability. EdgeView also provides network-wide reports, alarms, and trends, making it a powerful tool to monitor an entire network.
• Multi-tenanted
• Back-up Services
• Alarming/Messaging
• Zero Touch Provisioning (ZTP)
• REST APIs
• Call Sampling and Aggregate Scoring
• Remote Packet Capture
• Analytics Resiliency
• Full VoIP eco-system config control and management
• Hosted Offering
EdgeMarc Portfolio
Ribbon understands that different use cases require different physical interfaces and capacities. Ribbon offers a broad portfolio of EdgeMarc appliances, including:
• IP to IP choices
• Power over Ethernet choices
• Analog lines & station gateways (FXO/FXS) choices
• T1/E1 gateway choices
• Wireless backup options
