EdgeMarc IP Business Gateway Appliances

EdgeMarc Edge Devices Enable Service Providers to Cost-Effectively Deliver SIP Trunking and Unified Communications

Overview

Ribbon’s EdgeMarc portfolio offers service providers, MSPs, and resellers a cost-effective premises device for managing their bundled voice and data service offerings. Combine up to 1 Gbps of internet access with voice security and quality of service monitoring tools. The portfolio includes options for analog line and station (FXO/FXS) gateways as well as power over Ethernet (PoE).

EdgeMarc appliances are centrally configured and managed via the EdgeView Service Control Center. EdgeView makes it easy to track the end customer experience at hundreds or even tens of thousands of sites. Being deployed at the customer’s premises, EdgeMarc acts as a service provider's eyes and ears to report issues and simplify troubleshooting. It also offers granular real-time access to any site as well as reporting tools to holistically manage an entire network. It’s no surprise that service providers who deploy EdgeMarc appliances report fewer truck rolls and shorter support calls vs unmanaged products.

EdgeView enables service providers to rapidly deploy and manage hundreds or even tens of thousands of EdgeMarc appliances. EdgeView delivers zero-touch provisioning to assure consistent, low-touch installations. As more services move to the cloud, service providers need a more intelligent way to deliver and manage communications services. It’s no wonder that our customers have deployed over half a million EdgeMarcs appliances.

Ribbon's Cloud2Edge Hosted Edition offers compelling purchase options that bundles together access to centralized EdgeView management, RibbonCare support, and all EdgeMarc licenses into a single monthly subscription. It even includes a discount on each EdgeMarc appliance purchase.

Ribbon’s Intelligent Edge™ portfolio is certified with both Microsoft Teams Direct Routing and Zoom Phone. It's also been real-world certified with hundreds of unified communications and contact center offerings.

EdgeView Service Control Center

The EdgeView Service Control Center (SCC) is a centralized interface to manage EdgeMarc appliances. Its graphical, easy-to-use interface enables centralized monitoring, troubleshooting, and resolution of issues with a service provider's hosted UC and SIP Trunking network. EdgeView SCC assists in rapidly identifying and solving customer issues before they require escalation or an expensive truck roll.

In addition, EdgeView provides zero-touch provisioning for Ribbon EdgeMarc devices. It’s no wonder that Tier 1 Service Providers have over 1/2 million EdgeMarc appliances deployed.

EdgeView SCC provides a complete view for network edge performance monitoring, troubleshooting, and reporting. EdgeView provides greater insights into LAN-side issues and access endpoint diagnostics.

EdgeView SCC visualization is done using dashboards and easy-to-read tools, making it possible to quickly examine trends and determine problem areas and network performance. Administrators can drill down into customer details and metrics for every call.

EdgeView SCC provides visibility to all voice and data traffic and provides alerts/alarms for remote troubleshooting and management. EdgeView SCC supports automated “triggers” that kick off enhanced troubleshooting, allowing a service provider to be notified of issues, providing them a toolset to determine the root cause.

In addition, the EdgeMarc devices retain a “ring buffer” of SIP signaling that can be accessed via EdgeView. This means offers administrators and services teams a repository of packet capture data to look at real-time issues.

Using Auto Provisioning, EdgeView SCC speeds installation and increases the accuracy of EdgeMarc device deployment. Auto provisioning delivers:

• Centralized configuration via redirection of the local EdgeMarc appliance to a central EdgeView
• Installation of a selected firmware level
• Auto download of a custom configuration file specific to your service offering

EdgeView Reporting and Notifications

EdgeMarc Portfolio