Outbound
P-Series Phone System
Outbound Call Center Solution
Complete Features I Reliable I Easy to Manage
Drive sales and proactively support customers,
all in one platform
Yeastar outbound call center is designed to supercharge your proactive outreach efforts with advanced dialing automation and easy campaign management. With a complete list of UC & C features, it drive your revenue growth through smarter, data-driven outbound strategies.
Speed Up Lead Generation with Automated Dialers
Yeastar offer 3-in-1 auto dialer modes which reduce manual dialing efforts,
allowing agents to focus on
conversions and enhance the overall customer engagement.
Progressive Dialer
Dials a call based on the agent's availability, ensuring a 1:1 agent-to-call ratio.
Power Dialer
Dials multiple contacts per available agent based on the Dial Rate, eliminating the manual effort and improving outreach.
Agentless Dialer
Transfers connected contacts to the pre-configured destination such as IVR or voicemail for maximized efficiency.
Unified Agent Workspace to Streamline the Operations
Equip your outbound queue agents with a centralized, intuitive interface that simplifies workflows. The Call Inbox offers a dedicated workspace where agents can manage all their outbound calls, switch agent status, and perform call operations like answering, hanging up, and more — with just a few clicks.
• Active & waiting outbound call list in one view
• Handle calls with simple, fingertip controls
• Complete view of customer details
• Label calls and add follow-up remarks
• Scheduled callback, no opportunity is missed
Adapt Sales Operations with Rich Campaign Insights
all in one platform
The Campaign Wallboard empowers managers with real-time visibility and actionable insights to optimize outbound operations. By delivering live performance metrics and detailed dialing logs at a glance, it ensures smarter decision-making and enhanced campaign success.
Easy Outbound Call Campaign Management
Maximizing outreach by running outbound call campaigns.
Enable outbound queue managers to effortlessly create, schedule, and monitor outbound call.
- Power Dialer
- Progressive Dialer
- Agentless Dialer
- Dialing Hours
- Dialing Logs
- Dialing Contacts Importing
- Custom Caller ID
- Local Presence
- Do Not Call (DNC) List
- Call Attempt Control
- Call Disposition Tags
- Unified Campaign View
- Outbound Queue Management
- Intelligent Call Routing
- Call Recording
- Call Analytics & Reporting
- CRM Integrations
More for greater customer experience
Omnichannel Messaging
Provide customers more ways to get in touch with live chat and integration with WhatsApp, Facebook, and SMS. Access and repond to messages from multiple channels in one place.
CRM Integration
Rich ready-made CRM/helpdesk integrations to automate repetitive tasks, keep a central record of customer interactions, and elevate agent productivity.
Inbound Call Center
Packed with queue panel, wallboard, call center reports, and more, making it simple for your agents and supervisors to deliver greater customer experience.